Question 1

Do you only work with businesses, or can individual customers order too?

Accepted Answer

We work with businesses and individual customers alike. Most of our work is subcontract CNC machining for joinery workshops and trade contractors, but if you have your own drawings, a specific component in mind, or a one-off project, we're happy to quote it.

Question 2

Do you work with joinery workshops that have their own CNC machine?

Accepted Answer

Yes. As well as machining components ourselves, we offer CAD/CAM file preparation, file optimisation, and Alphacam toolpath programming as a standalone service.

Question 3

Do I need to have my own design, or can you design it for me?

Accepted Answer

Both are available. If you already have a drawing, CAD file, or finished design, we can machine it directly. If you need the design created first, our 3D Furniture Design service covers that — 3D modelling, an accurate preview, and a cutting list — and we can take the project straight through to CNC machining afterwards.

Question 4

What file formats do you accept for CNC machining?

Accepted Answer

DXF and DWG are preferred for flat-cut 2D work. STEP is accepted for 3D component data. PDFs are accepted as reference alongside a dimensions list. If you only have a sketch or cutting list, get in touch and we’ll discuss what’s needed.

Question 5

Can you supply the material, or do I need to send my own?

Accepted Answer

We tend to use our own material. If you have something special to machine — let us know when you request a quote.

Question 6

Do you offer edgebanding as well as CNC routing?

Accepted Answer

Yes. PVC or ABS edgebanding is applied to MDF, MFC, and plywood components matched to your panel finish, combined with CNC routing in the same subcontract order.

Question 7

What batch sizes do you handle?

Accepted Answer

From a single prototype to small and medium production batches. No minimum order quantities. Large volume runs are assessed case-by-case.

Question 8

How long does CNC machining take?

Accepted Answer

Most subcontract CNC orders complete within 3–7 working days from order confirmation, depending on complexity, batch size and material availability. Urgent turnaround can sometimes be accommodated.

Question 9

Do you machine hardwood as well as sheet materials?

Accepted Answer

Yes — oak, walnut, ash, pine, and most standard hardwoods. Material can be supplied by you or sourced by us.

Question 10

Do you charge separately for file preparation, or only for the finished machining?

Accepted Answer

File preparation and toolpath programming can be a standalone service if you're running the file on your own CNC machine, or it's included as part of the job if we're machining the parts ourselves.

Question 11

How long does a 3D furniture design project take?

Accepted Answer

A typical project takes 3–7 working days from receipt of a full brief and dimensions. Complex multi-piece projects are quoted individually.

FAQ